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May 2005

Patient care advocates now in Outpatient Testing Waiting Room

Patient care advocates (l to r): Janet Bednar, Gina Tizio,  & Ruth Wolf

A smiling friendly face will greet you as you walk in the door. You will be asked if need assistance. Then you’ll be directed to the appropriate area.

This may sound like a scenario at a luxury hotel or trendy new restaurant. Actually it’s the job description of our patient care advocates, Sharon Regional’s newest customer service program. The program is designed to welcome all visitors for tests such as blood tests, x-rays, or EKGs to our Outpatient Testing Waiting Room on the first floor of the hospital, 740 E. State St., Sharon.

We could tell you in detail what a patient care advocate does, but it may be better if you heard it from a few of the people who know its benefits firsthand:

Sharon Lee Leckie wrote: “It’s so refreshing and calming to see first a smiling face and then a compassionate demeanor. When you’re in pain, a positive attitude from the people around you is as important and medicinal as the procedures that go to making you well again. Keep up the good work!”

Herb Evans told us by phone that he had to take his elderly father to the hospital for tests. He said it was nice to know how long he would be waiting, and why, and to have someone keep him informed.

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