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May 2004 Sharon Regional using national firm to monitor emergency department patient satisfaction Sharon Regional is utilizing Press Ganey Associates from South Bend, Indiana to conduct satisfaction studies on patients using its emergency room. Utilizing a survey mailed to a representative sampling of emergency department patients, all aspects of patients' visits are monitored including arrival, nursing care, treatment provided, tests, family issues, insurance processing, personal issues, and overall satisfaction. "We recognize the importance to this region of having a strong Emergency Care Center ready to handle not only the critical, life-threatening emergencies but also the minor emergencies that families encounter that need prompt medical attention," stated Wayne Johnston, president and CEO of Sharon Regional. "We take patient satisfaction very seriously and are pleased to be working with a group such as Press Ganey so we can assess and continually make improvements in how we deliver emergency care." Press Ganey Associates is the health care industry's leading independent vendor of satisfaction measurement and improvement services. The firm specializes in producing tested and reliable satisfaction surveys, comprehensive management reports, and national comparative databases to monitor patient satisfaction across the entire health care spectrum. The firm annually processes nearly 8 million completed surveys in all 50 states and abroad, and serves close to 6,000 health care facilities. In addition, Press Ganey has been chosen by more than 138 major health care systems as their preferred satisfaction measurement provider. "We are proud to be partners with Sharon Regional as they measure and improve patient satisfaction. Sharon joins nearly 1,400 other U.S. Hospital Emergency Departments in regularly measuring patient satisfaction," says Melvin F. Hall, Ph.D., President and CEO, Press Ganey Associates, Inc. By making the commitment early on to create national databases of comparative satisfaction information, Press Ganey has enabled its clients to benchmark their results with peer organizations. These databases-the largest of their kind in the world-are powerful tools that no other national vendor or in-house survey can provide. |  |
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