Patients & Visitors
Whether you are joining us for a hospital stay or visiting a friend or loved one, this section will provide you with the information needed to easily navigate Sharon Regional. Information on Sharon Regional Health System’s visiting hours, in-room dining, Cafe at Sharon Regional, parking and directions, and more is just a click away.
Patients
Thank you for choosing Sharon Regional. We are committed to providing you with the highest-quality care delivered in a safe, friendly and compassionate manner.
Visitors
Sharon Regional believes visitors are integral to the physical and emotional well-being of our patients. We understand the importance of family and friends and encourage their support.
We want everyone to be completely satisfied at Sharon Regional. If anyone has any concerns about any aspect of a hospital stay, please contact our Gold Care Line at 724-983-7373 or ask to speak to a patient care manager.
Advance Directives
Patient rights at Sharon Regional include the right to make decisions about the use of life-sustaining treatment. An advance directive or living will is the patient's opportunity to make their wishes known. The patient can also appoint a family member or friend to be their health care power of attorney to carry out their wishes and make decisions for them when the patient isn't able.
Sharon Regional Health System will recognize and comply with any valid advance directive. If the patient already has a directive prepared, please provide it to your physician or a nurse. If not, the patient can prepare a living will and health care power of attorney using forms from the Pennsylvania Department of Aging using the following link:
Adobe Acrobat Reader is required to view the link above,
click on the Adobe icon for the download 
Or, the patient can get an advance directives form from a nurse during their Sharon Regional stay.
This living will is not required to forgo or withhold life-sustaining treatment or cardiopulmonary resuscitation (CPR). But it is helpful for the patient's health care providers and family and friends to have made their wishes known in advance.
For this reason, Sharon Regional encourages everyone to prepare a living will.
For more information on Advance Directives, e-mail advancedirectives@srhs-pa.org
At Your Request®---Patient Dining
Sharon Regional offers At Your Request - Room Service Dining®, which is the leading health care room service program in North America. This is very different than the conventional method of food services found in most hospitals, it is very similar to hotel room service, but with a clinical advantage. Our pledge is to provide you and your family with the quality service you deserve.
Meal service is continuously provided throughout the day from 6:30 a.m. to 6 p.m with patients placing their own meal orders via telephone by dialing SERV (7378) from their room. A room service associate will take their order, and within 45 minutes their food will be personally delivered to their room. Patients make their own decisions for breakfast, lunch, dinner or snacks at any time from a menu of extensive selections. They order what they want, when they want it.
Through a sophisticated computer order system, the dieticians and trained technicians receiving the orders take provisions for special or restricted diets into account. As a result, a patient will not receive something they should not eat due to diet or medication restrictions and simultaneously become educated to what often times is their new dietary guidelines to maintain and improve their health.
Guest trays are available for visitors and families. Our room service associate can assist you with pricing and ordering information.
Our Clinical Nutrition Staff of professionals provides sound nutritional advice for our inpatients as well as the community. Inpatient services include nutritional risk screening, in-depth nutrition assessment and consultation. Nutritional counseling is offered on an inpatient and outpatient basis.
The Café at Sharon Regional
The Café is located on the first floor of the hospital and is open to visitors, employees, and students daily Monday through Friday from 6:30 a.m. to 6:30 p.m and Saturdays and Sunday from 7 a.m. to 6:30 p.m.
The meal service schedule is:
| Weekday Full Breakfast | 6:30 a.m. - 9:30 a.m. |
| Weekend Full Breakfast | 7 a.m. - 9:30 a.m. |
| Continental Breakfast | 9:30 a.m. - 11 a.m. |
| Full Lunch | 11 a.m. - 1:30 p.m. |
| Light Lunch Service | 1:30 p.m. - 4 p.m. |
| Full Dinner Service | 4 p.m. - 6:30 p.m. |
A vending area is located in the cafeteria hallway outside the Gift Shop and is always available for your convenience.
Financial Assistance Information
Sharon Regional has a Charity Care Program, and information regarding federal, state, and local programs available to provide financial assistance. The Charity Care Program provides financial aid to patients based on factors that may include income, assets, expenses, family size, and the extent of current and ongoing medical bills.
Click here to print our Charity Care Program application
Adobe Acrobat Reader is required to view the link above,
click on the Adobe icon for the download
SRHS’s Charity Care Policy is available for review in the Business Office located at 699 East State Street, Sharon. Office hours are 8 a.m.--4:30 p.m. Monday through Thursday and Friday 8 a.m.--4 p.m.. Our telephone numbers are 724-983-3820 or 800-950-9981.
We offer a variety of payment options to assist you with satisfying your financial obligation such as:
- Cash
- Check/Money Order
- Debit Cards/Credit Cards
- Alternate Payment Arrangements
- Financial Assistance Programs
We encourage any patient who might have questions about their financial obligation to the hospital to contact a customer service representative at 724-983-3820 or 800-950-9981.
Gift Shop
The SRHS Gift Shop
724-983-5673
The Gift Shop, which is located at the entrance to the Cafe at Sharon Regional on the first floor, is open Monday through Friday from 9 a.m. to 5 p.m.
The shop has gifts, flowers, clothing, candy, cards, magazines and newspapers.
You can contact the SRHS Gift Shop at:
724-983-5673.
Parking
Emergency & Outpatients
FREE parking is available for emergency and outpatients on the west side of the hospital next to the Emergency/Outpatient entrance.
Families & Other Visitors
Parking is available in the Jefferson Avenue lot at a fee of $1 utilizing a token system. Token dispensers are located outside at the Jefferson Avenue lot entrance, East State Street walkway entrance, inside the State Street entrance in the hallway just past the information desk. Tokens operate the parking gate upon EXITING the lot.
Please note: The exit gates in the Jefferson Avenue lot operate ONLY with a parking token. No coins or bills can be used.
Parking is FREE in this lot on Saturdays, Sundays, and holidays. Special consideration is given for those who visit several times a day or over an extended period of time. Please ask the secretary on the unit you're visiting for details.
Parking Help
For parking assistance, please stop by our Security Center at the entrance to the main hospital lot or call "0" on any Health System phone.
Patients Rights and Responsibilities (summary)
Any patient seeking care at Sharon Regional Health System has a right to medical and nursing services without discrimination based upon race, color, religion, sexual preference or national origin. Medical and nursing services are provided with consideration to the patient's personal values and beliefs. Patients and families will be given an opportunity to participate in decisions regarding care; these decisions include the refusal of care or treatments. Patients have the right to confidentiality in all aspects of their care and a right to privacy during care, consultation or visiting. The Health System will respect the patient's right to an advance directive or surrogate decision-maker for decisions regarding care and treatment. A complete list of Patient Rights is posted in every clinical area.
If you would like to find out how healthcare organizations rate with Joint Commission, go online at www.jointcommission.org and check out the Quality Check (TM) where you can "check up" on performance by reviewing the latest Quality Report.
Sharon Regional is fully-accredited by the Joint Commission. The Joint Commission evaluates and accredits nearly 15,000 health care organizations and programs in the United States. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.
If you would like to voice a concern, you can contact JCAHO by mail-, e-mail or fax. You may either submit your name and contact information or submit your concern anonymously. There will be no adverse actions taken against employees for having reported quality concerns.
To contact the Joint Commission:
Website: www.jointcommission.org
E-mail: complaint@jcaho.org
Fax: Office of Quality Monitoring 630-792-5636
Mail: Office of Quality Monitoring JCAHO, One Renaissance Blvd., Oakbrook Terrace, IL 60181.
Phone Calls to Patients
Family and friends of the patient can call directly to the room instead of going through the hospital operator. It is the patient's responsibility to inform family members and friends of their phone number.
Value Statement
We believe in:
- Providing care to our patients that stresses quality, compassion, and respect through collaborative relationships.
- Uniting the efforts of employees, physicians, volunteers, and students to serve the community.
- Maintaining the highest ethical standards.
Adopted by the Board of Directors 3/20/2007
Visiting Hours
The visiting hours at Sharon Regional assure that our patients get the rest they need to get well. Please review our visiting hours and ask your visitors to respect the needs of their loved ones by limiting their visit. Thank you.
Cardiovascular Unit (CVU) ---1 p.m. to 3 p.m. and 5 p.m. to 8 p.m. Two visitors at a time. No visitors under 14. -Visitors are required to dial 7260 before entering unit.
Critical Care (ICU/CCU) ---11 a.m.-1 p.m., 4 p.m.-6 p.m.; 8:30 p.m.-9 p.m. Two visitors at a time. No visitors under 14. Visitors are required to dial 3933 before entering.
Stepdown ---12 noon to 2 p.m. and 5 p.m. to 7 p.m. Two visitors including spouse and family members age 14+ per patient.
5West (Surgical/Pediatrics & 6West (Medical/Oncology) ---11 a.m. to 2 p.m. and 4 p.m. To 8 p.m. Two visitors age 14+ plus spouse per patient. Parents may remain with children at all times.
Inpatient Rehab Unit --- 12 noon to 8 p.m. Two visitors age 14+ plus spouse. For more information see Inpatient Rehab Unit.
Women's Center (OB) --- 9 a.m. to 8 p.m. For more information see Women's Center.
Transitional Care Center --- Unrestricted (12 noon to 8 p.m. suggested) Two visitors plus spouse per patient, please. For more information see Transitional Care Center.
Visiting After 8 p.m. --- Anyone with permission to visit after 8 p.m. must stop at the Greeter's Desk adjacent to the Emergency Care Center to receive a yellow visitor identification sticker. Visitors without stickers may be asked to leave. For more information about visiting hours please ask your nurse.
Waiting Areas
Cardiovascular Waiting Room ---Located on the 2nd floor near elevators and surgery doors---Patients for angioplasty, open heart, and catheterization.
Heart Institute Waiting Room ---Glassed in corner on second floor. Patients for EEGs, stress tests, pediatric clinic, pulse oximetery, pulmonary, holter monitors, and Cardio-Thoracic Surgery Associates. For more information see Heart Institute
Medical Imaging/Lab Waiting Room ---Located on the first floor near admitting area. Patients for x-ray, lab procedures, catheterizations, MRIs, nuclear medicine, CTs, and mammograms. For more information see Medical Imaging
Outpatient Surgery Waiting Room ---Located on the 3rd floor in the Outpatient Surgery Unit.
Patients for endoscopy: Surgical Waiting Room ---Located on the 3rd floor in Women's Center living room. Patients for outpatient and inpatient surgical procedures.
