Quality Care / Patient Safety
Patient Rights and Responsibilities
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Know your rights and responsibilities.
You have the right to:
• Be treated in a dignified and respectful manner and to
receive reasonable responses to reasonable requests
• To effective communication that provides information in a manner you understand, in your preferred language with provisions of interpreting or translation services, at no cost, and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.
• Respect for your cultural and personal values, beliefs and preferences.
• Personal privacy, privacy of your health information
and to receive a notice of the facility’s privacy
• Pain management.
• Accommodation for your religious and other spiritual
• To access, request amendment to and obtain
information on disclosures of your health information in
accordance with law and regulation within a
reasonable time frame.
• To have a family member, friend or other support
individual to be present with you during the course of
your stay, unless that person’s presence infringes on
others’ rights, safety or is medically contraindicated.
• Care or services provided without discrimination based
on age, race, ethnicity, religion, culture, language,
physical or mental disability, socioeconomic status,
sex, sexual orientation, and gender identity or
• Participate in decisions about your care, including
developing your treatment plan, discharge planning
and having your family and personal physician
promptly notified of your admission.
• Select providers of goods and services to be received
• Refuse care, treatment or services in accordance with
law and regulation and to leave the facility against
advice of the physician.
• Have a surrogate decision-maker participate in care,
treatment and services decisions when you are unable
to make your own decisions.
• Receive information about the outcomes of your
care, treatment and services, including unanticipated
• Give or withhold informed consent when making
decisions about your care, treatment and services.
• Receive information about benefits, risks, side
effects to proposed care, treatment and services; the
likelihood of achieving your goals and any potential
problems that might occur during recuperation from
proposed care, treatment and service and any
reasonable alternatives to the care, treatment and
• Give or withhold informed consent to recordings,
filming or obtaining images of you for any purpose
other than your care.
• Participate in or refuse to participate in research,
investigation or clinical trials without jeopardizing
your access to care and services unrelated to the
• Know the names of the practitioner who has primary
responsibility for your care, treatment or services and
the names of other practitioners providing your care.
• Formulate advance directives concerning care to be
received at end-of-life and to have those advance
directives honored to the extent of the facility’s
ability to do so in accordance with law and regulation.
You also have the right to review or revise any
• Be free from neglect; exploitation; and verbal, mental,
physical and sexual abuse.
• An environment that is safe, preserves dignity and
contributes to a positive self-image.
• Be free from any forms of restraint or seclusion used
as a means of convenience, discipline, coercion or
retaliation; and to have the least restrictive method
of restraint or seclusion used only when necessary to
ensure patient safety.
• Access protective and advocacy services and to
receive a list of such groups upon your request.
• Receive the visitors whom you designate,
including but not limited to a spouse, a
domestic partner (including same-sex domestic
partner), another family member, or a friend. You
may deny or withdraw your consent to receive any
visitor at any time. To the extent this facility places
limitations or restrictions on visitation; you have the
right to set any preference of order or priority for
your visitors to satisfy those limitations or
• Examine and receive an explanation of the bill for
services, regardless of the source of payment.
You have the responsibility to:
• Provide accurate and complete information
concerning your present medical condition, past
illnesses or hospitalization and any other matters
concerning your health.
• Tell your caregivers if you do not completely
understand your plan of care.
• Follow the caregivers’ instructions.
• Follow all medical center policies and procedures
while being considerate of the rights of other
patients, medical center employees and medical
You also have the right to:
Lodge a concern with the state, whether you have used the
hospital’s grievance process or not. If you have concerns
regarding the quality of your care, coverage decisions or
want to appeal a premature discharge, contact the State
Quality lmprovement Organization (QIO).
Quality lmprovement Organization
Phone: (866) 815-5440 • TTY: (866) 868-2289
For Appeals: (855) 236-2423
Fax: Other Reviews: (844) 420-6671
BFCC - QIO Program
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701
If you have a Medicare complaint you may contact
Acute and Ambulatory Care Services
Phone: (800) 254-5164
Acute and Ambulatory Care Services
Pennsylvania Department of Health
Room 532 Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120
Regarding problem resolution, you have the right to:
Express your concerns about patient care and safety
to facility personnel and/or management without being
subject to coercion, discrimination, reprisal or
unreasonable interruption of care; and to be informed
of the resolution process for your concerns. If your
concerns and questions cannot be resolved at this level,
contact the accrediting agency indicated below:
The Joint Commission
Phone: (800) 994-6610 Fax: (630) 792-5636
Office of Quality Monitoring/ the Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181